What is your return policy?

Our return policy is simply, if you don’t love your gear, send it back. We accept returns for gear purchased through our website and at our musrun online store locations within a 30-day period for a refund back to the original form of payment. We feel this should be enough time for you to experience your gear, discover whether you love it, and get it back to us. Order shipping costs to ship items to you are non-refundable, keep in mind Ground Shipping is free for orders over $120 for all international customers, and your package must make it back to us within 30 days. Sale items are eligible for return under our policy as well, they must be returned within 20 days of purchase and bought from the Sale Section of our website or one of our musrun online stores.

When using a musrun Gift Card as partial payment for your order, if you return an item(s) or your entire order, your refund will be split between your musrun Gift Card(s) and the other payment method.

Start your return by visiting our musrun Return Portal. Please ensure you use our pre-paid musrun return shipping labels to avoid extended processing times and receive an accurate refund amount.

While we do not offer direct exchanges you can place a new order whenever you’re ready and use the above form to process a free return. Please reach out to support@musrun.com if you need further assistance.

♻️ A Note on Return Bags & Boxes

Please use the recyclable plastic bag or box that your order and all its contents was mailed in. The recyclable plastic bag is resealable and contains a fresh sticky flap for you to reseal your return. Please DO NOT use the paper packaging your clothing is packaged in.